Cookie Policy

This document describes the information collected by cookies on the website (the “Website”), how it is used, and why HolaHome uses cookies. We also explain how to restrict or block automatic cookie download, although this may disable or even prevent certain website elements from functioning properly.


A cookie is a small text file stored on your computer or another device such as a mobile phone or tablet by a webpage. Cookies allow the website to remember your preferences when you visit in order to provide you with a more personalized experience. They help make webpages more efficient and allow webpage owners to keep track of how their page is used and obtain data on how to make improvements.


Unless you have adjusted your browser to refuse cookies, our Website will create cookies as soon as you visit it and accept the use of cookies in the pop-up. If you have deactivated or do not accept cookies, some Website features may not be available to you.

The Website uses cookies to improve functionality and collect information on how it is used in order to continuously improve user experience.

  • Technical cookies (necessary): these cookies are necessary for navigation and the proper functioning of the Website. Their use enables basic Website functions such as browsing pages and accessing restricted access areas. Without these cookies, our Website would not function. The legal basis that allows us to collect your data through technical cookies is the execution of a contract (our Legal Disclaimer) with the user.
  • Preference cookies: these allow websites to remember information that changes the way the site itself behaves or looks, such as your preferred language or the region where you are located. The legal basis that allows us to collect your data through preference cookies is our legal interest and your consent (should you provide it to us) in order to adapt our Website to your preferences.
  • Analytical cookies: these allow us to monitor and analyze the behavior of our Website users. The information collected through these cookies is used to measure website activity in order to make improvements based on usage data analysis. The legal basis that allows us to collect your data through these cookies is your consent, should you provide it to us.
  • Advertising cookies: or ads that allow advertising spaces to be managed based on various criteria. In some cases they may become cookies that track a user’s browsing habits in order to obtain a user profile that offers them information that most interests them, even on websites not managed by us. The legal basis that allows us to collect your data through these cookies is your consent, should you provide it to us.


On our website we use the following cookies:


Yes, all cookies can be disabled. However, if you choose this configuration, you may not be able to access certain parts of our Website, and your browsing may be less efficient.

If you would like to delete the cookies registered by our Website from your browser, typically you will need to go to the Preferences or Browser Settings menu and look for the Privacy section. You can follow the following instructions as an example:


Technical cookies

Cookie Provider PurposeStorage
__zlcmid Zendesk Webpage visitor ID for widget authentication365 days
__zlcprivacy Zendesk Webpage visitor JavaScript API decision under the cookie law365 days
__cfduid Cloudfare Collects and anonymizes user IP addresses so they cannot be personally identified7 days
_pk_id Used to discern the PIWIK identifier1 year
intercom-id-session Intercom Anonymous visitor identifier9 months

Cookies de preferencia

Cookie Provider PurposeStorage
wordpress_logged_in_ WordPress Indicates when someone has connected and who they areSession
wordpress_test_cookie WordPress Used so the content manager can check if the browser has cookies enabled Session
wp-settings-1 WordPress Used to customize the user interfaceSession
wp-settings-{time}-{UID} WordPress The UID at the end of the cookie name contains the user ID stored in the WordPress database. It is used to store administration interface details and can also be used to store main site details.1 year

Cookies de analítica

Cookie ProviderPurpose Storage
ga Google Analytics User identification during a session2 years
_gat_gtag_UA Google Analytics Used to limit the percentage of requests.1 minute
_gid Google Analytics User identification during a session.1 day

Cookies de publicidad

Cookie Provider PurposeStorage
Sapisid / Apisid DoubleClick Stores user navigation data to show personalized advertising.2 years